Coaching Service Agreement

Suzana Brown | Possibility Coach

This agreement is between you and me, Suzana Brown. It applies to every coaching service you purchase from me: a single session, a package of sessions, or monthly coaching. The service, the number and length of sessions, and the fee are shown at checkout.

1. The Service

Coaching is a private, one-to-one conversation between you and me about a situation, decision or part of your life that you choose to bring.

My role is to help you find your own solutions. I do this by listening, offering different perspectives, and giving feedback in the form of questions. I do not provide answers, advice or instructions.

Your role is to decide what to bring, how much to share, and what to do afterwards.

The service consists of my time and attention for the sessions you have purchased. It does not include advice on legal, financial, medical or psychological matters. It does not include acting on your behalf.

2. Coaching Is Not Therapy or Medical Care

I provide life coaching. I do not provide psychotherapy, psychological treatment, counselling, medical care or any other regulated healthcare service.

I do not diagnose, treat or manage mental or physical health conditions.

Coaching does not replace services provided by licensed healthcare or mental health professionals.

3. Confidentiality & Privacy

I keep what you tell me confidential.

I do not share your information with anyone without your written permission. There are two exceptions:

  • where disclosure is required by law; or

  • where I reasonably believe there is a serious and imminent risk of harm to you or to another person.

If a lawyer or other professional referred you to me, I do not tell them anything, including whether we have spoken, without your written permission. With your permission, I confirm only that we spoke. I do not share the content of our conversations.

I handle personal information collected for scheduling, payment and delivery of coaching services in accordance with the Privacy Policy on this website.

I do not make audio or video recordings of sessions without your prior consent.

4. Your Responsibility

You are responsible for your own decisions, actions and outcomes.

You decide what to discuss. You may decline to answer any question or to discuss any topic.

I do not guarantee any specific personal, professional, relationship, financial or health outcome.

5. Payment & Scheduling

The fee for your service, including applicable taxes, is shown at checkout before you pay.

After payment, I contact you using the information you provided to arrange an appointment.

A session is confirmed when we have both agreed to the date, time and format.

Your first appointment must be arranged within 10 business days of payment. If no appointment has been arranged by then, I refund your payment in full.

6. Packages & Monthly Coaching

This section applies only if you purchase a package or monthly coaching.

Packages

  • A package covers the number of sessions shown at checkout.

  • All sessions must be used within 6 months of your first session. Sessions not used by then expire.

  • You may stop a package at any time by email. I refund the unused sessions, calculated as an equal share of the package fee you paid. Sessions already held, and sessions cancelled late or missed under section 7, count as used.

Monthly coaching

  • Monthly coaching is paid month to month and covers what is shown at checkout.

  • You may cancel at any time by email before your next monthly payment. I do not refund the month already paid.

Messages between sessions

  • If your service includes messages between sessions, I reply within one business day, Monday to Friday.

  • Messages are not for urgent matters or emergencies. In an emergency, call 911 or your local crisis line.

7. Cancellation & Refund Policy

  • 48 hours or more before a scheduled session: you may reschedule. A single session may also be cancelled for a full refund.

  • Less than 48 hours before a scheduled session: a single session is non-refundable. In a package or monthly coaching, the session counts as used.

  • Missed appointments: a missed single session is non-refundable. In a package or monthly coaching, the session counts as used.

  • Late arrival: the session starts and ends at the scheduled times. I do not add or refund time lost to late arrival.

  • No appointment arranged: if no first appointment is arranged within 10 business days of payment, I refund your payment in full (section 5).

  • Stopping a package or monthly coaching: refunds are set out in section 6.

Requests to cancel or reschedule must be made by email.

If I cancel an appointment, I offer an alternative date or a refund for that session.

These terms do not limit any cancellation or refund rights you have under applicable consumer protection legislation.

8. Conduct & Ending a Session

Both of us agree to act with respect and honesty, and to keep professional boundaries.

Either of us may end a session, or the coaching relationship, if continuing would be inappropriate or unsafe. I handle any resulting refund fairly and in accordance with applicable law.

9. Your Confirmations

By accepting this agreement, you confirm that:

  • You are at least 18 years old.

  • You understand what coaching is and what it does not include.

  • You understand the fee and the scheduling process.

  • You have read the Cancellation & Refund Policy in section 7.

  • You understand that I do not guarantee specific outcomes.

  • You are taking part in coaching voluntarily.

10. Liability

Your decisions are yours. Coaching is a conversation, not professional advice. Nothing I say is legal, financial, medical or psychological advice, and you must not rely on it as such. I am not liable for decisions you make, actions you take, or their results.

No indirect losses. To the extent permitted by law, I am not liable for indirect or consequential losses, including lost income, lost opportunity, or emotional distress arising from coaching or from decisions you make during or after it.

Limit. To the extent permitted by law, my total liability to you in connection with this agreement or my coaching services, whatever the cause, is limited to the fees you paid for the service concerned.

What this does not limit. Nothing in this agreement excludes or limits liability that cannot be excluded or limited by law, or any right you have under applicable consumer protection legislation.

11. Governing Law

This agreement is governed by the laws of the Province of British Columbia and the federal laws of Canada applicable in British Columbia.

12. Acceptance

This agreement takes effect when you electronically accept its terms and complete your purchase, subject to applicable law. It applies to that purchase and to any later coaching service you buy from me, unless we agree to a newer version.